Grievance

At Zoom, we constantly endeavour to offer a superior and enhanced customer experience. We treat all our interaction with our customers with high sensitivity & accuracy. If you have any queries or concerns or need any kind of assistance, feel free to reach out to us. We are committed to resolving your queries in the least possible time with utmost care.

We will assess the nature of the complaint and revert to you in the minimum time possible. All that you should know is we care and we are there to sort out any concern that you have.

Submitting your complaint to the Zoom's complaint’s team will not affect your right to submit your complaint to the Grievance Redressal Officer of the concerned insurance company & Insurance Ombudsman as per provisions of IRDAI(Protection of Policyholder’s Interest) Regulation 2017, should you not be satisfied with Bima Buy’s response.

Best Service Quality, Enhanced Customer Experience & Effective Grievance Redressal
Grievance redressal Officer

Mr Puneet Sharma
Zoom House, D-104,
Phase V, Udyog Vihar,
Gurgaon – 122001 (Haryana)
Tel - 0124 - 420 3751
Email : grievance@zoominsurancebrokers.com

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Zoom Insurance Brokers Private Limited has successfully cleared the re-certification audit of the ISO 9001:2015 certification. This further establishes the Company’s vision of keeping customer interest at its core with a constant endeavor to enhance the quality management system in its product design and development, customer service and operations.



Insurance is a subject matter of solicitation. Zoom Insurance Brokers Private Limited (Zoom) intends to provide clear and unbiased information about insurance products and services. The information and data are generic in nature. Our efforts are to offer unbiased, accurate and responsible data to the best of our ability. We are however, in no manner or form responsible for any discrepancies in the data published on our website.
Every Insurance Policy has limits and exclusions. It is the responsibility of each individual and company to be knowledgeable and aware of the wordings and coverage of their Insurance Policy. Directors or employees of Zoom Insurance Brokers Private Limited or any other person associated with this portal / website, shall not be liable or responsible for any harm, loss or damage (whether arising in contract, tort negligence, or otherwise) that may arise in any connection with use of this portal / website, including any indirect, direct, special, third party, or consequential damages.